Client Background

A telecom provider faced infrastructure bottlenecks that limited scalability, delayed customer onboarding, and created service outages. Their legacy systems were unable to support rapid digital transformation.

Challenges

• Outdated on-premise servers

• High maintenance costs

• Slow provisioning of customer services

• Lack of real-time monitoring

• Increasing downtime incidents

TechnoSurge.co.uk Intervention

TechnoSurge designed and deployed a modernized infrastructure solution using cloud-native architecture, microservices, and automation.

Steps Taken:

• Migration from legacy to distributed cloud

• Implementation of automated deployment pipelines

• Real-time monitoring dashboards

• Network optimization and load balancing

• Full DevOps strategy rollout

Impact

• 40% reduction in downtime

• Customer onboarding time reduced by 60%

• Infrastructure maintenance cost dropped significantly

• Increased scalability during peak usage

• Improved system reliability and performance

Conclusion

The telecom provider now operates on a future-ready, resilient digital infrastructure capable of supporting growth, modernization, and customer experience improvements.