1. Introduction

TechnoSurge Ltd (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our services, visit our website https://technosurge.co.uk, or contact us.

We are a limited company registered in England and Wales under company number 10026700, with our registered office at 400 Thames Valley Park Drive, Thames Valley Park, Reading, Berkshire, RG6 1PT, UK.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of personal information:

Contact Information: Name, email address, phone number, company name, and job title that you provide when contacting us via our website, email, or phone.
Business Information: Details about your business and IT needs that you share with us for the purpose of delivering our services.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website and services.

3. How We Use Your Information

We use your personal data for the following purposes:

To provide and maintain our IT services, including support and managed services.
To communicate with you, respond to your inquiries, and provide customer support.
To manage our relationship with you as a client or prospective client.
To improve our website, services, marketing, and customer relationships.
To comply with our legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Performance of a Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: Processing necessary for our legitimate interests in operating our business, providing our services, and ensuring security, provided your interests do not override ours.
Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
Legal Obligation: Processing necessary for compliance with a legal obligation to which we are subject.

5. Data Sharing and International Transfers

TechnoSurge operates globally with delivery hubs in India and Pakistan. To provide our high-quality, cost-effective services, we may transfer and process your personal data outside the UK and European Economic Area (EEA). Any such transfers will be protected by appropriate safeguards, including Standard Contractual Clauses (SCCs) and ensuring that third parties operate under binding corporate rules or in territories deemed adequate by the UK government.

We may share your data with:

Our Global Teams: Our carefully vetted and certified specialists within our global network for service delivery purposes.
Service Providers: Trusted third-party vendors who provide services on our behalf (e.g., cloud hosting, communication tools).
Legal Authorities: Where required by law, regulation, or legal process.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of your personal data and prevent accidental loss, unauthorized access, use, alteration, or disclosure. Our security practices are aligned with international regulations and industry best practices.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at contact@technosurge.co.uk to make a request.

9. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

11. How to Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

TechnoSurge Ltd
400 Thames Valley Park Drive,
Thames Valley Park,
Reading, Berkshire,
RG6 1PT, UK
Email: contact@technosurge.co.uk
Phone: +44 (0) 1184050355